FAQ

Is the jewellery solid silver/gold and is it hallmarked?

All materials are solid gold (750) or solid sterling silver (925). They are hallmarked.

How do I keep my jewellery clean?

There are a number of different finishes available so if in doubt please ask for specific advice regarding the piece you have bought.

Generally the following applies:

  • To protect it and contribute to it’s longevity, we suggest that you store your jewellery separately and in its original packaging as metals and stones can scratch when they come into contact with each other.

  • Do not let your jewellery come into contact with household detergents; undiluted or strong solutions or other chemical products and take care when spraying perfume and hairspray.

  • Silver colour finish on my sterling silver jewellery is likely to tarnish eventually with time and wearing, this is not a manufacturing defect but a property of silver metal. To restore the original brilliance of the surface, I recommend you first use a silver polishing cloth. If this is not sufficient use a silver dip solution (please follow the manufacturer’s instructions) and then finish with the silver polishing cloth.

  • To preserve the shine of gold jewellery, use a gold polishing cloth.

  • Jewellery with set stones can be loosened through wear and impact, check the security of any stone set jewellery by shaking the item close to your ear. If there is a slight rattle the stone(s) are no longer secure in their setting and should be checked before any potential loss. 

  • Grease and grime within stone settings can be removed using an ultrasonic cleaner or warm water mixed with mild detergent solution; it is wise to put the items into a basket (or sieve) for easy location and removal. Avoid doing this with pearls or other precious stones.

  • Neighbouring pieces of jewellery of differing metal, eg. Silver ring next to gold ring, will wear at different rates, so it is advised to keep pieces of the same metal together to avoid excessive wear on the softer items.

  • Oxidised silver pieces contain a ‘formed’ oxide to create the black appearance. Polishing this finish will remove the oxidation and return the piece to bright silver finish, but please be careful when cleaning oxidised silver pieces using a silver polishing cloth, and to remove any wear grease and grime use a detergent and a soft silver polishing cloth.

What is the black coloring on the jewellery?

There are two different types usually seen on silver jewellery: one is deliberately caused and is referred to as oxidation, created using a chemical that is applied to the surface. The resulting black colour is the end of a process called patination. The other is a naturally occurring and the tarnish is likely to occur with time and wearing, this is not a manufacturing defect but a property of silver metal and can be removed using the cleaning methods detailed above.

How long will my order take?

Most items are already in stock and I wi.l try to send them out within 3- 5 working days however please refer to delivery times listed on each individual item as this could vary. Items made to order will be assessed and time scale quoted individually. If an item is not in stock or there will be any delay I will notify you via email in the first instance.

How do I contact Tamara Dankova jewellery?

 

Please email tamara.dankova@yahoo.com or call +971 553644563 

Can orders be delivered to a different address?

Yes however I will contact you in the first instance just to confirm that the delivery address is correct.. This is to protect customers against fraudulent behaviour.

Do you make customized jewellery?

I make customized jewellery as well, with wide selection of semi precious stones.In order to find out more about this service, please email me.

Ring sizes

 If you’re uncertain of the size of ring you require please check my ring size advises or alternatively pop into your local jewellers where you can be measured. Please remember that a deep band width will often require a larger size ring.